Shipping Info & Returns

Shipping Info

At Ostreva, we want your order to reach you quickly and reliably.

Processing Time
All orders are processed within 1-3 business days. You'll receive a confirmation email as soon as your order is placed, and a separate shipping confirmation with tracking information once it's on its way.

Delivery Time
Once shipped, orders typically arrive within 4-7 business days, depending on your location.

Order Tracking
Once your order ships, we'll email you a tracking number so you can follow its journey to your door.
You can also track your order here dircetly on our page
https://ostreva.com/account/login

Your satisfaction matters to us. If you're not completely happy with your purchase, we're here to help.

30-Day Money-Back Guarantee
We stand behind the quality of our products. If you're not satisfied for any reason, contact us within 30 days of receiving your order for a full refund.

90-Day Return Window
In addition to our money-back guarantee, we accept returns for store credit or exchange within 90 days of purchase, provided the item is unused and in its original condition.

How to Start a Return

Contact us through our Contact Us page with your order number and reason for return.

We'll provide instructions on how to send your item back.

Once we receive and inspect the return, we'll process your refund or exchange.

Refunds
Approved refunds will be issued to your original payment method within 5 business days of us receiving your return.

Questions?
Reach out anytime through our Contact Us page — we're happy to help make this right.

Questions?
If you have any questions about your shipment, feel free to reach out through our Contact Us page — we're happy to help.